State Farm® Insurance Agent Valerie O. Feliciano
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amelia
March 5, 2025
5
out of
5
rating by Amelia
"Always helpful, understand and make all of what I need and easy process!"
We responded:
"Thank you, Amelia! I'm glad to know that our team could make the process easy and meet your needs. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
andrew Harris
February 28, 2025
5
out of
5
rating by andrew Harris
"Great insurance person. Always on point. And any questions she can't answer she'll find out!"
We responded:
"Thank you, Andrew, for your fantastic review! I'm glad to know that you find our service reliable and informative. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Dawn Graser
February 5, 2025
5
out of
5
rating by Dawn Graser
"Best personal care for your insurance needs with a great company! Thank you, Valerie!"
We responded:
"Thank you, Dawn! I'm so happy to know that you feel well taken care of with your insurance needs. It's wonderful to work with a great company and have customers like you. If you ever have any questions or need further assistance, feel free to reach out!"
Stephanie Hale
January 30, 2025
5
out of
5
rating by Stephanie Hale
"Review for State Farm and Agents Valerie and Kylie I recently had the pleasure of working with State Farm, specifically with agents Valerie and Kylie, and I must say that the experience was nothing short of exceptional. Their attentiveness, efficiency, and professionalism truly set them apart. Attentiveness From the very first interaction, Valerie and Kylie demonstrated an impressive level of attentiveness. They listened carefully to my needs and concerns, ensuring that they understood every detail before offering advice or solutions. This personalized approach made me feel valued and confident that I was in good hands. Efficiency When it came to handling my requests, both agents were incredibly efficient. They swiftly navigated through the necessary processes, ensuring that everything was completed in a timely manner. I was particularly impressed by how quickly they were able to provide me with the information I needed and how smoothly they facilitated the entire process from start to finish. Professionalism Valerie and Kylie exhibited the highest level of professionalism throughout our interactions. They were always courteous, knowledgeable, and willing to go the extra mile to ensure my satisfaction. Their expertise in the industry was evident, and it reassured me that I was making informed decisions with their guidance. Texting Convenience As a busy person juggling work, family, and life, I greatly appreciated the option to communicate via text. It allowed me to reach out to Valerie and Kylie at my convenience without interrupting my hectic schedule. This accessibility made the entire process much smoother and more manageable, showing their understanding of the demands of modern life."
We responded:
"Thank you, Stephanie, for your kind words and for sharing your experience! It means so much to hear that Kylie and I were able to provide the level of service you deserve. We know how important it is to have a smooth and convenient process, and we’re glad that our attentiveness and efficiency stood out to you. We also understand how busy life can get, so we’re happy that texting made things easier for you. If you ever need anything, please don’t hesitate to reach out—we’re happy to help!"
Loran Frerk
January 28, 2025
5
out of
5
rating by Loran Frerk
"Valerie Olsen Feliciano is an amazing State Farm Insurance agent. She not only will get you the best deal that she can, but she cares about each client as a person. I recommend her to everyone. 5 stars all the way."
We responded:
"Loran, thank you so much for your wonderful review! I'm glad to know that you feel cared for and valued as a person. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. - Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Heather Read
January 24, 2025
5
out of
5
rating by Heather Read
"They always work with me on what I need to do"
We responded:
"Heather, thank you for your review! I'm glad you find our insurance agency decent. We always strive to provide the best service possible and appreciate your feedback. If you have any suggestions or need further assistance, feel free to reach out. - Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Cole Hughes
November 25, 2024
5
out of
5
rating by Cole Hughes
"Valerie is awesome! Been with State Farm for a long time and they have never let me down. The rates are competitive."
We responded:
"Cole, thank you for your fantastic review! We're happy to know that you've had such a positive experience with us over the years. It's great to hear that you find our rates competitive. If you ever need anything or have any questions, our office is here to help!"
Fowzia Abdi
November 1, 2024
5
out of
5
rating by Fowzia Abdi
"Very kind and great communication. Valerie is very hardworking and cares about her work."
We responded:
"Thank you, Fowzia, for your wonderful review! I'm glad to hear that you appreciated the communication and dedication. It's important to us to ensure that my customers feel valued and well-informed. If you ever need further assistance, don't hesitate to reach out. - Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Shelly Stultz
October 23, 2024
5
out of
5
rating by Shelly Stultz
"Excellent customer service!"
We responded:
"Shelly, thank you for your wonderful review! I'm happy to know you received excellent customer service from our team. We always strive to provide the best experience for our clients. If you need any further assistance, feel free to reach out anytime. - Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Barbara Hager Bourne
October 22, 2024
5
out of
5
rating by Barbara Hager Bourne
"I can't say enough good things about my State Farm agent! From the moment I walked in, I felt welcomed and valued. Valerie took the time to understand my needs and helped me find the perfect coverage for my family. Her friendly demeanor and genuine care made all the difference. I really appreciate the personalized service and support—I feel like I have a true partner in my insurance journey!"
We responded:
"Barbara, thank you so much for your wonderful review! I'm glad to know you felt welcomed and valued from the moment you walked in. Taking the time to understand your needs and finding the right coverage for your family is what we strive for. Your kind words about my friendly demeanor and genuine care mean a lot. We're grateful to have you as a partner in your insurance journey. If you ever need anything, don't hesitate to reach out! - Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Brittney Lee
October 22, 2024
5
out of
5
rating by Brittney Lee
"I had an excellent experience with Valerie! She is incredibly knowledgeable, patient, and took the time to answer all my questions. Her customer service was top-notch, making the process smooth and stress-free. I highly recommend Valerie for anyone looking for reliable insurance solutions!"
We responded:
"Brittney, thank you so much for your wonderful review! I'm glad to know you had an excellent experience with our office. It's great to hear that you found our service knowledgeable and patient. We always strive to make the insurance process smooth and stress-free for our customers. Your recommendation means a lot to us. If you ever have more questions or need further assistance, please don't hesitate to reach out. - Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Tom Manhard
August 12, 2024
5
out of
5
rating by Tom Manhard
"Great service and very helpful when questions or issues arise!"
We responded:
"Hey Tom, Thanks a lot for the awesome review! I'm happy you found our service helpful and that we could assist with your questions and issues. If you need anything else, we're here for you! - Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Kurt Andrew
July 23, 2024
5
out of
5
rating by Kurt Andrew
"Quick to respond and honest. Pleasure doing business with."
We responded:
"Kurt, thanks for the awesome review! I'm glad you found our service quick and honest. It was a pleasure doing business with you too! If you ever need anything else, feel free to reach out. Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
Victor & Suzy Overturf
July 16, 2024
5
out of
5
rating by Victor & Suzy Overturf
"very fast - quality - service by Valerie i'am pleased to have chosen State Farm and very happy to have Valerie as my agent"
We responded:
"Thank you for your positive feedback, Victor & Suzy! I'm glad you found our service fast and of high quality. It's wonderful to hear that you are happy with me as your agent. We're here for all your insurance needs! Valerie Olsen Feliciano - State Farm Insurance Agent, Monmouth, OR"
V Daniel
July 9, 2024
5
out of
5
rating by V Daniel
"Valerie is fantastic! She got back to us quickly with the information we needed, and answered all of our questions to help us get our insurance needs met for all of our vehicles. She is an extremely valuable resource! Appreciate all your help!"
We responded:
"Thank you for the kind review! We look forward to working with you and your family for your insurance needs! "
Jackie Kroeker
July 2, 2024
5
out of
5
rating by Jackie Kroeker
"I have been a State Farm customer for 50 years. When Valerie took over she has continued the excellent service that is the State Farm way. Great office and great people."
We responded:
"Thank you for being a loyal State Farm customer for 50 years, Jackie! I'm glad to hear that you find our office and team to be excellent. We appreciate your kind words and are grateful for your continued trust in our service. If you ever need assistance, please don't hesitate to reach out. Valerie Olsen Feliciano - State Farm Insurance Agent, Dallas, OR"
Victoria Rusyniak
May 6, 2024
4
out of
5
rating by Victoria Rusyniak
"Valerie helped me very promptly today on submitting stuff to the claims department. I had requested something be added a month ago and she seen that it had not been so she was on it. Only complaint I have is when I call I can never get someone on the phone, I will call the other state farm agent they always pick up unless it's lunch time. They will then call Valerie and get her on the phone for me."
We responded:
"Thank you for the feedback! We are always looking for ways to improve our service to our customers. If you would like to provide more feedback on how we can improve, please give me a call. 503-623-5516"
Brandon Garcia
May 1, 2024
5
out of
5
rating by Brandon Garcia
"Super friendly staff and always willing to help!"
We responded:
"Thanks Brandon, always a pleasure to help out! "
Zeven Davis
May 1, 2024
5
out of
5
rating by Zeven Davis
"You guys are simply the best! Thank you so much for being the best agency in town!"
We responded:
"Thank you for the review! We’ve enjoyed helping you out! "
Penny Wilkinson
April 26, 2024
1
out of
5
rating by Penny Wilkinson
"Where to start? I was assigned to Valerie as my State Farm agent when switching from a different auto insurance company. She initially seemed great and all when I was in contact with her about starting up a new policy with State Farm. However, I felt like the price I was paying for my auto policy ended up costing more for a lot less coverage, and I made the decision to leave State Farm for another company who could provide better coverage for a lower premium. This is where Valerie’s lack of professionalism came into play. I contacted her about wanting to leave State Farm and felt like I got GHOSTED by her. She stopped returning text messages (how we normally communicated) and ignored my calls unless they were routed from their customer service phone tree. It was almost as if my leaving State Farm was somehow personal to her, which was very strange. I would not recommend working with Valerie or Dallas State Farm. Plenty of better options out there."
We responded:
"I apologize for the disappointment you experienced with our services. Your feedback is invaluable, and I'm sorry for any communication lapses. Ensuring our clients feel valued is a priority. It looks like you were in communication with another one of my team members as well so I'll address this with my team. I also apologize if I came across upset or anything. I totally understand shopping around and finding affordable things. Thank you for bringing this to my attention, and if you have further concerns, please reach out to our office at 503-623-5516. "
Ron Wallace
April 19, 2024
5
out of
5
rating by Ron Wallace
"I was pleasantly surprised with my insurance shopping experience once I found Valerie. She was willing to work directly with me and was honest, helpful, and easy to work with to package a top tier solution to my insurance needs. If you are looking for an insurance agent who is willing to interact with you and provide you with top notch service, Valerie should be your only choice."
We responded:
"Wow! Thank you for the kind review! We are happy to work with you and your family. Thank you for choosing our agency to help. "
Sarah T
March 11, 2024
5
out of
5
rating by Sarah T
"I worked with Valerie's team in the past, excellent service!"
zurich simon
March 9, 2024
5
out of
5
rating by zurich simon
"Great agent. Great team! Thank you for helping me and answering all my questions!"
We responded:
"Thanks for the review! Happy to help! "
Jessica Evans
March 9, 2024
5
out of
5
rating by Jessica Evans
"Love Valerie and her crew! Very prompt and thorough! Great at keeping in touch when need be!"
We responded:
"Thank you for the review Jessica! We’ve enjoyed helping you and your growing family over the years! "
Cinnamon Lakes Condo Association
March 5, 2024
5
out of
5
rating by Cinnamon Lakes Condo Association
"Quick response and great service."
We responded:
"Thank you for the review! We’ve enjoyed helping your community with all your insurance needs! "